Customer Engagement Index Drops 15% - Luxury Brands Remain Strong (PRWeb) by Cable satellite tv tv vs

Customer Engagement Index Drops 15% - Luxury Brands Remain Strong (PRWeb)

Wed, 25 Mar 2009 14:23:02 -0400

by Cable satellite tv tv vs @ Wed, 25 Mar 2009 14:23:02 -0400
Luxury brands are best at engaging customers, but low price providers like Wal-Mart and Radio Shack are showing the biggest engagement gains since last year. (PRWeb Mar 14, 2009) Read the full story ...The 2009 Most Engaged Customers annual study, conducted by PeopleMetrics, reports a 15% drop in overall engagement, showing that companies are having a harder time engaging their customers.